Refund policy

Returns at a Glance

• Return Time: 30 days, counted from the delivery date, to start a return.
• How To Return: By mail only, no in-store or drop-off.
• Condition: Unused, in its original box with seals intact.
• Return label: Free if it is our fault, yours if you changed your mind.
• Restocking fee: None, ever.
• Money back: Within 7 business days after the returned item is inspected.

What Qualifies and How Long You Have

• Start a return any time within 30 days, counted from the delivery date.
• Once those 30 days are up we cannot take the item back.
• The item needs to be unused and in the shape it arrived, with all parts, manuals and accessories.
• Keep it in the original packaging with factory seals, wraps and serial stickers untouched, and include a receipt or proof of purchase.

How to Start a Return

1. Email support@workshopstop.com with your order number and why you are sending it back.
2. We reply within 1 to 2 business days with the steps and where to ship it.
3. Box it up safely in the packaging it came in.
4. Send it to the address we give you, not to the manufacturer.
5. Once it lands and we check it, we email you a yes or no.

Return Shipping and Your Refund

• Defective, damaged or wrong item: we cover return shipping with a prepaid label or a pickup, and you get the item price back in full.
• Change of mind or wrong choice: return shipping is on you and the refund is the item price on its own. Use a tracked service so it does not go missing.
• Approved refunds go back to your original payment method within 7 business days after the returned item is inspected.
• There is no restocking fee and nothing else held back. Your bank may need a few extra days to show it.

Swaps and Exchanges

• Email support@workshopstop.com and we will sort it.
• Fastest route: return the original and order the replacement fresh.
• What we can swap comes down to what is in stock at the time.

Damaged, Faulty or Non-Returnable

If your order turns up damaged or faulty, email support@workshopstop.com or use Contact Us right away with your order number, a quick note on the problem and photos that show it clearly. We will send a replacement or full refund at no cost, return shipping included. A few items cannot be returned at all, for safety or because a factory seal has been opened, and those are flagged as final sale on the product page before you buy.

Refund Running Late?

1. Check your bank or card statement again, as refunds can take a few days to appear.
2. Ask your bank or card issuer, since their timing varies.
3. Still nothing? Email support@workshopstop.com and we will hunt it down.

Get in Touch

Stuck on anything? The FAQs and Contact Us page are the quickest way to reach us. We aim to respond to all inquiries within 1 to 2 business days.

Contact Information

Store Name: Workshop Stop
Address: 1 Media Crossways, Woodbury, NY, 11797, United States
Email: support@workshopstop.com
Number: +1 (929) 712-9853
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST)

We aim to respond to all inquiries within 1 to 2 business days.